Refund Policy

Effective Date 19/02/2024

Interpretation and Definitions:

• "Company," "We," "Us," or "Our" refers to SHAMEERA FOOD INDUSTRY SDN. BHD. (202303033976), the entity providing products or services through the e-commerce website.
• "Website" or "Platform" refers to the https://pemborongkuihraya.com e-commerce website operated by SHAMEERA FOOD INDUSTRY SDN. BHD. (202303033976).
• "Policy" refers to this Refund Policy.

1. Overview:

This Refund Policy outlines the terms and conditions for refunds on purchases made through Pemborong Kuih Raya. Please read this policy carefully before making any purchases.

2. Refund Process:

2.1 Eligibility:

• To be eligible for a refund, items must meet the criteria outlined in our Return Policy.

2.2 Contact Us:

• If you believe you are eligible for a refund, please contact us at +60182015605 to initiate the discussion.

2.3 Discussion and Resolution:

• Refunds are subject to discussion between SHAMEERA FOOD INDUSTRY SDN. BHD. (202303033976) and the buyer. We aim to find a fair resolution that satisfies both parties.

Note: The refund process may vary depending on the circumstances of each case. Open communication is encouraged to address individual situations effectively.

3. Contact Information:

If you have any questions or concerns about our Refund Policy, please contact us at:

• Company Name: SHAMEERA FOOD INDUSTRY SDN. BHD. (202303033976)
• Address: No 49 Jalan Ehsan perdana 4, Taman Ehsan Jaya Pandamaran 42000 Pelabuhan Klang Selangor, 42000 Pelabuhan Klang, Selangor, Malaysia
• Email: [email protected]
• Contact Number: +60182015605

4. Changes to the Refund Policy:

We reserve the right to update or modify this Refund Policy at any time. Users will be notified of any changes through the e-commerce platform.

By making a purchase on the Pemborong Kuih Raya e-commerce platform, users acknowledge that they have read and understood this Refund Policy and agree to its terms.

Thank you for choosing Pemborong Kuih Raya.